FAQ

You can consult the terms and conditions on this page : https://lesgrandesfetes.com/en/terms-and-conditions/.

The Les Grandes Fêtes TELUS festival takes place from Thursday, August 1st to Sunday, August 4th, 2024.

You can consult the Sitemap on our website. Our team at the festival reception will also be able to guide you through the different areas and answer your questions.

We have a designated area for this purpose located behind the sound console. No chairs will be tolerated in front of the sound console.

Only service dogs will be allowed. No other pets will be admitted to the site.

There is no ATM on site. However, merchants and bars will accept debit and credit cards.

For security reasons and out of respect for the festival-goers, no umbrellas will be tolerated on the site.

An exclusive area is available for people with reduced mobility, with access to adapted toilets. A person with reduced mobility may have an accompanying person.

For more information, please consult the page Reduced mobility.

There are no changing tables on the site. However, the service area of Parc Beauséjour offers facilities for this purpose just a few steps from the entrance to the festival site.

Disposable, digital, 35mm cameras, and smartphones are allowed. No professional-type cameras will be admitted to the event site. (We consider a camera to be professional if it allows for changing of lenses).

You can visit the Tourism Rimouski website at www.tourismerimouski.com to learn more about the available campgrounds in the region.

Plastic water bottles are accepted on the site (stainless steel and metal are not allowed). However, they must be empty. A water station will be available for refilling on the site.

Only small snacks for children will be tolerated. Food concessions are available on site.

Scène Loto-Québec

The gates open at 6 p.m. every evening.

Scène Hydro-Québec

The Hydro-Québec stage is accessible from Friday to Sunday from 2 p.m. to 6 p.m. For show times, please consult our schedule.

Allowed

• Folding chairs (In the designated area)
• Small backpack or bag
• Coats or warm clothing
• Food or snacks for small children

Not allowed

• Professional-type cameras
• Alcoholic beverages
• Food or drinks
• Umbrellas

For a detailed list of what is permitted and prohibited on the site, refer to the detailed information on the Security & prevention.

There will be two giant screens attached to the Loto-Québec stage of the festival. A giant screen will also be placed behind the control tower.

Yes. A show might be canceled ONLY in the event of an electrical storm or when the safety of the people present on the site is threatened.

We invite you to contact us at [email protected] or visit us at the festival site’s reception the following day to check if the team members have found your lost item.

Yes. There are several portable toilets on all the site.

When a popular event goes live, a queue is generated to manage the high volume of simultaneous activity, thus optimizing the experience during the purchase.

Here is a list of actions to prioritize to increase your chances of obtaining a pass:

• Arrive a few minutes early on the event page of your choice, before it goes on sale.
• Keep the event page active at all times while waiting.
• Stay alert: your position in the queue can change very quickly.

For more details regarding queues, refer to our partner’s web page.
How does the queue work?

Please refer to the Tickets section, on the website to obtain information about the different rates.

During the event, the ticket office will also be available on-site for the sale of the following products:

• 4-night adult passes in general admission
• 4-night children’s passes in general admission
• 4-night reduced mobility passes in general admission
• Daily tickets in general admission
• Zone Avant-Scène Desjardins (if bracelets are still available)
• Zone Ultime VIP Coors Light (if bracelets are still available)

Please note that the shows presented on the Hydro-Québec stage are free.

Children aged 6 to 12 will need to have their own pass to attend the shows. It will be sold at a cost of $15.00 + taxes and service fees. Identification may be requested at the festival entrance.

Children under 6 years of age can enter the festival site for free.

Any child 12 years old and under must be accompanied by an adult.

The general admission pass grants access to the festival site for four nights or for an individual evening. It is possible to upgrade a 4-night general admission pass with daily access to the Zone Avant-Scène Desjardins or the Zone Ultime VIP Coors Light at the time of payment.

For more information, as well as the benefits of the Zone Avant-Scène Desjardins, please refer to the Site Map section.

For more information, as well as the benefits of the Zone Ultime VIP Coors Light, please refer to the Site Map section.

Let’s celebrate together one of the most important music festivals east of Quebec City! TELUS is proud to be associated with Grandes Fêtes and to share it with its TELUS Privilege members. Enjoy the show!

Take advantage of your discount to get your tickets without delay, as quantities are limited. The festivities will take place from August 1 to 4, 2024, in Rimouski.

Claim your discount when purchasing “4 nights” passes online*:

• A 10% discount when paying for your general admission passes only
• Limit of two (2) general admission passes per promotional code

*Until all passes are sold out, limit of one transaction per customer.

Connect to your personnal account on TELUS Privilèges to claim your discount code.

Enter your promotional code here

On the checkout page, enter your discount code in the field named Do you have a promotional code?. Once validated, your discount will appear.

By phone by contacting our ticketing service Lepointdevente.com at 1-855-550-7469.

It is not possible to verify. We advise against purchasing passes or wristbands on platforms other than the festival’s official one or at Lepointdevente.com website. Beware of fraud.

All passes, daily tickets, and VIP access for the Les Grandes Fêtes TELUS festival are final purchases, with no refunds or exchanges. No refunds will be accepted whether the weather is good or bad.

In the event that the entire event is canceled due to COVID-19 health measures, the procedure to follow will be communicated to buyers and the information will be shared on our platforms.

No health measures are currently in force. Our team follows government announcements daily and will adjust the situation as needed.